ACS SERVICE & CUSTOMER CARE
“Getting closer to our customers”
Enter ACS CUSTOMER CARE&SERVICE, our new all‑in‑one Help Desk, active 24 hours a day, accessible from our website, free, safe and easy to use, allowing you to open Tickets and send requests for support and assistance on our products.
Not registered? Click here
The advantages of our service:
24h opening of assistance requests
A simple and navigable system
Fast and transparent reporting by ACS
Monitoring of your Ticket progress
Traceability of communications
Solutions to common issues
Data security
Select the area of your interest choosing from:
- SERVICE TECHNICIAN request
- TECHNICAL SUPPORT request
- QUOTATION request
- MANUALS request
Once done, enter the required data in the form.
For your security, you need to set a password to activate your account. Follow the instructions that will appear after opening your first Ticket: you can activate your account from the Ticket opening confirmation e-mail or from the automatic e-mail you will receive shortly after submitting your data.
Registered users can access the continuously updated FAQ section and quickly consult solutions to the most common issues.
Thanks to our service portal, you can monitor the progress of your report from opening to resolution and easily communicate with the ACS service team.
You will be informed in real time when the ticket is closed. It will also be possible to express an opinion on the service offered.
ACS SERVICE & CUSTOMER CARE:
the best online assistance to satisfy all your needs
OUR COMPREHENSIVE SERVICES IN INDIA
Angelantoni Test Technologies India evolved to address the demands and expectations of the rapidly growing Indian infrastructure requirements by directly reaching customers for all the Technical & Validation needs right at their doorstep. It is offering an exhaustive product line, comprehensively covering a wide spectrum of Environmental Test Equipment in the application areas of Automotive, Aeronautical and Aerospace.
The high end technologies of ACS products are offered by the Indian subsidiary also as turnkey solutions to serve every segment of the industry and research.
A pre-sales counseling would include:
- Application support
- End-user involvement commencing Project Design
- Presenting value added and customized solutions
A direct after-sales support is also offered across pan India, from the experienced and enriched team of engineers placed at the industrial clusters of Bangalore, Chennai, Pune, Hyderabad and Delhi-NCR, to cover:
- Extended warranties
- Breakdown services
- Calibration of Environmental Chambers with accredited laboratory. Temperature, Humidity and Pressure parameters
- Annual maintenance services
- Spares supply for old and new installed products
- On-site training
- Round the clock monitoring & Health check-up by MyAngel24™
Angelantoni Test Technologies India is in an ideal position to respond swiftly to the increasingly sophisticated and diverse testing needs emerging in India…. And is there every step of the way, With You & For You.
SERVICE AND MAINTENANCE
ACS preventive maintenance and service contracts offer customers the most important and most requested services at fixed and discounted prices and with personalized payments. These offer many benefits to the customer:
- More time to devote to core business
- Better financial planning
- Greater value for your product
- Quick and effective repairs
ServiceThe service agreement provides personalized services based on the specific requests of the customer and their equipment inventory, together with any discounts on replacement parts and various rates.
MaintenanceThree types of maintenance contracts are available, devised for every need: Silver, Gold and Platinum/Full Risk. If the customer’s needs do not fall within this range, ACS will be pleased to develop a...
REMOTE SERVICE
With the aim of continuous improvement and in response to the current and future needs of its customers, ACS has developed an online diagnostic and interactive service system that allows the management and monitoring of its test chambers from any place, at any time, using any device.
MyAngel24™MyAngel24™ is the Advanced Services Platform developed by ACS for its customers. The system offers services designed to satisfy and anticipate customer needs, the automatic reporting, the remote chamb...
Other services
Calibration and certificationsWe perform the calibration service with instruments certified by ACCREDIA (Italy) or NABL (India).Upon completion of the service, the calibration certificate is issued together with a copy of the...
Ecological refrigerant gas R472BACS has recently introduced a refrigerant gas with the lowest GWP available on the market.
OUR IDEA OF SERVICE
Anticipating our customers’ needs. Sharing their aspirations for efficiency. Supporting each customer’s projects with discreet but constant support. Guaranteeing rapid service in any location. This has always been the philosophy behind all ACS customer support services, which have reached the highest level through digital technology and My™ services.
OUR PERSONNEL IN ALL OUR LOCATIONS AROUND THE WORLD
In addition to the 4 subsidiaries in France, Germany, India and China, ACS customers can count on the commercial and technical support of the staff at highly qualified and specialized companies in more than 40 countries on every continent.