ACS SERVICE & CUSTOMER CARE
“Getting closer to our customers”
Enter ACS SERVICE & CUSTOMER CARE, our new all‑in‑one Help Desk, active 24 hours a day, accessible from our website, free, safe and easy to use, allowing you to open Tickets and send requests for support and assistance on our products.
The advantages of our service:
24h opening of assistance requests
A simple and navigable system
Fast and transparent reporting by ACS
Monitoring of your Ticket progress
Traceability of communications
Solutions to common issues
Data security
Select the area of your interest choosing from:
- SERVICE TECHNICIAN request
- TECHNICAL SUPPORT request
- QUOTATION request
- MANUALS request
Once done, enter the required data in the form.
For your security, you need to set a password to activate your account. Follow the instructions that will appear after opening your first Ticket: you can activate your account from the Ticket opening confirmation e-mail or from the automatic e-mail you will receive shortly after submitting your data.
After registering, log in to the portal, using the e-mail address and password that was provided to you during the activation phase.
Thanks to our service portal, you can monitor the progress of your report from opening to resolution and easily communicate with the ACS service team.
You will be informed in real time when the ticket is closed. It will also be possible to express an opinion on the service offered.
ACS SERVICE & CUSTOMER CARE:
the best online assistance to satisfy all your needs
OUR COMPREHENSIVE SERVICES
MAIN SERVICES
- Preventive maintenance contracts.
- Calibration and certification of chamber instrumentation with primary instruments certified by ACCREDIA (Italy).
- Supply of replacement parts and consumables (delivery of replacement parts for standard chambers within 48 hours from the request anywhere in the country).
- Recovery of refrigerant gases and fluids (Italy).
- MyAngel24™ remote service system
- Updating of the chamber management and control system used by the customer.
OTHER SERVICES
- Corrective maintenance.
- Installation and testing.
- Retrofit and overhauling of environmental chambers.
- Adaptation of refrigeration systems with eco-friendly gases.
- Moving of prefabricated and accessible chambers.
- Purchase, overhaul and resale of used chambers
- Training courses.
SERVICE AND MAINTENANCE
ACS preventive maintenance and service contracts offer customers the most important and most requested services at fixed and discounted prices and with personalized payments. These offer many benefits to the customer:
- More time to devote to core business
- Better financial planning
- Greater value for your product
- Quick and effective repairs
The service agreement provides personalized services based on the specific requests of the customer and their equipment inventory, together with any discounts on replacement parts and various rates.
Three types of maintenance contracts are available, devised for every need: Silver, Gold and Platinum/Full Risk. If the customer’s needs do not fall within this range, ACS will be pleased to develop a...
REMOTE SERVICE
With the aim of continuous improvement and in response to the current and future needs of its customers, ACS has developed an online diagnostic and interactive service system that allows the management and monitoring of its test chambers from any place, at any time, using any device.
MyAngel24™ is the Advanced Services Platform developed by ACS for its customers. The system offers services designed to satisfy and anticipate customer needs, the automatic reporting, the remote chamb...
Other services
We perform the calibration service with instruments certified by ACCREDIA, the Italian Accreditation Body.Upon completion of the service, the calibration certificate is issued together with a copy...
ACS has recently introduced a refrigerant gas with the lowest GWP available on the market.
OUR IDEA OF SERVICE
Anticipating our customers’ needs. Sharing their aspirations for efficiency. Supporting each customer’s projects with discreet but constant support. Guaranteeing rapid service in any location. This has always been the philosophy behind all ACS customer support services, which have reached the highest level through digital technology and My™ services.
OUR PERSONNEL IN ALL OUR LOCATIONS AROUND THE WORLD
In addition to the 4 subsidiaries in France, Germany, India and China, ACS customers can count on the commercial and technical support of the staff at highly qualified and specialized companies in more than 40 countries on every continent.
Find out more