ACS CUSTOMER CARE&SERVICE
“Getting closer to our customers”
Enter ACS CUSTOMER CARE&SERVICE, our new all‑in‑one Help Desk, active 24 hours a day, accessible from our website, free, safe and easy to use, allowing you to open Tickets and send requests for support and assistance on our products.
Not registered? Click here
The advantages of our service:
Only users registered with ACS portal will be able to open a ticket. Enter your data (name, surname, company e-mail) to immediately get ID and PW to access it!
After registering, log in to the portal, using the e-mail address and password that was provided to you during the activation phase.
Select the area of your interest choosing from:
- SERVICE TECHNICIAN request
- TECHNICAL SUPPORT request
- QUOTATION request
- MANUALS request
The progress of the open report can be monitored until resolution.
You will be informed in real time when the ticket is closed. It will also be possible to express an opinion on the service offered.
ACS CUSTOMER CARE&SERVICE:
the best online assistance to satisfy all your needs
OUR COMPREHENSIVE SERVICES
- Preventive maintenance contracts.
- Calibration and certification of chamber instrumentation with primary instruments certified by ACCREDIA (Italy).
- Supply of replacement parts and consumables (delivery of replacement parts for standard chambers within 48 hours from the request anywhere in the country).
- Recovery of refrigerant gases and fluids (Italy).
- MyAngel24™ remote service system
- Updating of the chamber management and control system used by the customer.
- Corrective maintenance.
- Installation and testing.
- Retrofit and overhauling of environmental chambers.
- Adaptation of refrigeration systems with eco-friendly gases.
- Moving of prefabricated and accessible chambers.
- Purchase, overhaul and resale of used chambers
- Training courses.
SERVICE AND MAINTENANCE
ACS preventive maintenance and service contracts offer customers the most important and most requested services at fixed and discounted prices and with personalized payments. These offer many benefits to the customer:
- More time to devote to core business
- Better financial planning
- Greater value for your product
- Quick and effective repairs
- ServiceThe service agreement provides personalized services based on the specific requests of the customer and their equipment inventory, together with any discounts on replacement parts and various rates.
- MaintenanceThree types of maintenance contracts are available, devised for every need: Silver, Gold and Platinum/Full Risk. If the customer’s needs do not fall within this range, ACS will be pleased to develop a...
With the aim of continuous improvement and in response to the current and future needs of its customers, ACS has developed an online diagnostic and interactive service system that allows the management and monitoring of its test chambers from any place, at any time, using any device.
- MyAngel24™MyAngel24™ is the online system for diagnostics and interactive service on ACS climatic chambers from any place, at any time, using any device.The system includes important services devised for th...
- Calibration and certificationsWe perform the calibration service with instruments certified by ACCREDIA, the Italian Accreditation Body.Upon completion of the service, the calibration certificate is issued together with a copy...
- Refrigerant gasesACS is proud to introduce R472A and R472B: two refrigerant gas for ULT (Ultra Low Temperatures) applications with the lowest GWP available in the market.We have always carried out research activit...
OUR IDEA OF SERVICE
Anticipating our customers’ needs. Sharing their aspirations for efficiency. Supporting each customer’s projects with discreet but constant support. Guaranteeing rapid service in any location. This has always been the philosophy behind all ACS customer support services, which have reached the highest level through digital technology and My™ services.
OUR PERSONNEL IN ALL OUR LOCATIONS AROUND THE WORLD
In addition to the 4 subsidiaries in France, Germany, India and China, ACS customers can count on the commercial and technical support of the staff at highly qualified and specialized companies in more than 40 countries on every continent.